Not quite the perfect sleep yet? 🌙
If your product feels too fluffy, too flat, or not supportive enough, don’t worry we’re here to help you find your perfect sleep setup 💫
If you’d like to request a return or refund, simply email us at help@iwannasleep.com with the informations:
In your email, you must include:
• Your order number.
• The email address used for the purchase.
• Where you purchased the product (our website or Amazon).
Before that, here are a couple of quick tips that might help:
SnowTouch Adjustable Pillow and Family
👉 Does it feel flat or small at first?
This is normal, it may take a few hours to reach its ideal volume.
👉 What to do now:
Place it in the dryer for a few minutes (low heat) to make it fluffier.
👉 Extra tip:
You can adjust the height and volume to your preference.
Coluna Relax Pillow
👉 Didn’t feel comfortable on the first use?
This can happen — your body needs time to adjust to the new support.
👉 How long does it take:
The adjustment period may take 7 to 10 days.
👉 What to expect:
Comfort improves with continuous use.
Cervical Neck+ (Gel or Charcoal):
👉 Feels unusual in the first few days?
This is normal — it was designed to correct your neck alignment.
👉 Adjustment period:
Your body may take 7 to 10 days to get used to it.
Still not the right fit?
No problem at all — we’ll take care of it 🤍
If you’d like to request a return or refund, simply click the button below and send us the requested information.
• Your order number
• The email used for the purchase
• Let us know where you purchased your product — Amazon or our website
Our support team will get back to you with the next steps as soon as possible.
If your message is about anything else, we’ll be happy to help with that too ✨